1. About these terms
This website is operated by NITHRA DIGITAL, located in Tiruchengode, Namakkal – 637211, Tamil Nadu, India. By using this website, submitting an enquiry or engaging our services, you agree to these Terms and Conditions. If you do not agree, please do not use the website or our services.
A project proposal, quotation, statement of work or written agreement may contain additional terms. If those terms conflict with this page, the signed or expressly accepted project document will apply to that project.
2. Our services
Our services may include social media marketing, search engine optimisation, paid advertising, website design, branding, creative content, analytics and marketing strategy. The exact scope, deliverables, schedule, fees and responsibilities for each engagement will be set out in a quotation, proposal or other written communication accepted by the client.
3. Quotations and project approval
- Quotations remain valid only for the period stated in the quotation. If no period is stated, they remain valid for 15 days.
- A project begins after written approval and receipt of any agreed advance payment, information and account access.
- Requests outside the agreed scope may require a revised quotation, additional fees or a revised timeline.
- Timelines are estimates unless we expressly agree in writing that a date is fixed.
4. Client responsibilities
Clients are responsible for providing timely, accurate and lawful instructions, content, approvals, brand assets and platform access needed for the work. Clients confirm that they have the rights and permissions required for any material supplied to us.
Delays in feedback, approvals, payments or access may extend delivery dates. Clients are responsible for reviewing deliverables and promptly reporting errors or requested revisions.
5. Fees and payments
Fees, instalments, taxes and due dates will be stated in the applicable quotation or invoice. Unless otherwise agreed:
- Payments are non-refundable once the related work has started.
- Advertising spend, premium software, stock assets, hosting, domains and other third-party charges are separate from our service fees.
- We may pause work, campaigns or delivery if an invoice becomes overdue.
- The client is responsible for applicable taxes, bank charges and platform charges.
6. Revisions and approvals
Included revision rounds, if any, will be described in the project scope. Additional revisions, changes after approval or changes arising from new instructions may be charged separately. An approval given through email, WhatsApp or another agreed communication channel may be treated as authorisation to proceed.
7. Advertising and performance
Marketing results are affected by market conditions, competition, platform changes, budgets, offers, website quality and customer behaviour. We do not guarantee specific rankings, reach, leads, revenue, sales or return on investment unless a written agreement expressly states otherwise.
Advertising platforms may reject, restrict, suspend or modify campaigns or accounts under their own policies. We will use reasonable care but are not responsible for third-party platform decisions, outages, algorithm changes or account restrictions beyond our control.
8. Intellectual property
After full payment, the client receives the rights to final, approved deliverables as specified in the project agreement. NITHRA DIGITAL retains ownership of pre-existing methods, templates, tools, code libraries, concepts not selected, working files and general know-how unless otherwise agreed.
Third-party assets—including fonts, stock media, plugins and software—remain subject to their original licences. Unless the client requests confidentiality in writing, we may identify the client and display completed public-facing work in our portfolio and promotional materials.
9. Confidentiality and account access
Each party should protect non-public business information received from the other and use it only for the engagement. Clients should provide the minimum platform access needed and remove our access after services end. We will take reasonable care with credentials but cannot be responsible for security incidents caused by third-party platforms, weak client security or access shared outside our control.
10. Website use
You may use this website only for lawful purposes. You must not attempt to damage the website, interfere with its operation, gain unauthorised access, introduce malicious code, copy substantial website content without permission or use the website to violate another person’s rights.
11. Third-party services and links
Our website and services may rely on or link to third-party platforms such as WhatsApp, Google, Meta, hosting providers and analytics services. Their terms, availability, security and data practices are controlled by those providers. We are not responsible for third-party websites, content, policies, interruptions or changes.
12. Cancellation and termination
Either party may end an ongoing service by giving the notice specified in the project agreement. If no notice period is specified, 30 days’ written notice is required for recurring services. We may suspend or terminate services immediately for non-payment, unlawful instructions, abuse, serious breach or conduct that creates a material legal or reputational risk.
On termination, the client must pay for completed work, committed third-party costs and work performed up to the termination date. Provisions concerning payment, confidentiality, intellectual property and liability continue after termination where relevant.
13. Disclaimers and limitation of liability
We provide our website and services with reasonable skill and care, but the website is offered on an “as available” basis. To the extent permitted by law, we exclude implied warranties not expressly included in an agreement.
NITHRA DIGITAL will not be liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, data, opportunity or reputation. To the extent permitted by law, our total liability relating to a service will not exceed the fees paid to us for that specific service during the three months immediately preceding the event giving rise to the claim. Nothing in these terms excludes liability that cannot legally be excluded.
14. Indemnity
The client agrees to be responsible for claims, losses or costs arising from unlawful or infringing content, data, products, instructions or claims supplied or approved by the client, except to the extent caused by our own breach or misconduct.
15. Governing law and disputes
These terms are governed by the laws of India. The parties will first attempt to resolve any dispute through good-faith discussion. Subject to applicable law, courts having jurisdiction in Namakkal, Tamil Nadu will have jurisdiction over unresolved disputes.
16. Changes to these terms
We may update these Terms and Conditions to reflect changes in our services, business practices or legal requirements. Updated terms will be posted here with a revised effective date. Changes will not alter an already accepted project agreement unless agreed by the parties or required by law.